Terms & Conditions

1. Acceptance of Terms

By accessing and using the iPBOXTV Ott service, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our service.

2. Service Description

iPBOXTV Ott provides access to a digital entertainment service. The service is provided "as is" and is intended for personal, non-commercial use only. We reserve the right to modify, suspend or discontinue any aspect of the service at any time.

3. User Obligations

• You agree to use the service solely for lawful purposes.
• You must not share your access credentials with any third party.
• Only one simultaneous connection is permitted per subscription unless a multi-screen plan has been purchased.
• You agree not to attempt to bypass, disable or circumvent any security features of the service.

4. Service Availability

While we strive to maintain the highest level of service quality, we do not guarantee that the service will be uninterrupted, error-free or available at all times during the subscription period. Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

5. Intellectual Property

All trademarks, service marks, logos and trade names displayed on this site are the property of iPBOXTV Ott or their respective owners. Unauthorised use is strictly prohibited.

6. Limitation of Liability

iPBOXTV Ott shall not be liable for any indirect, incidental, special or consequential damages arising from the use or inability to use the service.

7. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through negotiation before any legal proceedings are initiated.

Politique de Remboursement

Conditions de remboursement — dans les 24h

Le client peut demander un remboursement dans les 24 heures suivant l'activation de son abonnement. Le remboursement sera accordé quelle que soit la raison invoquée, sous réserve des frais mentionnés ci-dessous.

Toutefois, si la demande est formulée sans motif technique clair ou légitime, le remboursement sera tout de même effectué, mais le client sera automatiquement inscrit sur notre liste noire et ne pourra plus passer de commande chez iPBOXTV.

Frais déduits du remboursement

Selon la passerelle de paiement utilisée lors de la commande, des frais de traitement de 5 % peuvent être déduits du montant remboursé.

Par ailleurs, si une application payante a été activée pour le client dans le cadre de sa formule — notamment IBO Player, HOT IPTV, IBO Player Pro ou Smartone — les frais de licence de 7 € par application seront également déduits du remboursement, ces licences étant non récupérables une fois activées.

Après les 24h — obligation de coopération

Passé le délai de 24h, le client ne peut plus prétendre à un remboursement. En cas de problème technique persistant, il est tenu de coopérer avec notre équipe de support technique afin d'explorer ensemble toutes les solutions possibles.

Notre support dispose du droit de proposer un changement de formule avec compensation sur la durée restante si cela constitue la seule solution possible au problème rencontré. Cette compensation est calculée proportionnellement à la différence de tarif entre les formules, afin que le client ne soit pas lésé.

Absence de garantie de continuité

Des interruptions temporaires peuvent survenir pour des raisons techniques ou de maintenance. Ces interruptions ponctuelles ne constituent pas un motif de remboursement.

Procédure de demande

Pour toute demande de remboursement, contactez notre support via WhatsApp (disponible 24h/24 · 7j/7) ou par email à [email protected] en précisant votre identifiant et la nature du problème rencontré.

DMCA & Intellectual Property Policy

ipboxtv.net acts strictly as a technical service provider and indexer of third-party multimedia links. We do not store, transmit, host, record, or distribute any video files, live TV channels, or digital media streams on our own local servers.

1. DMCA Compliance

We fully respect the intellectual property rights of others and are committed to complying with the Digital Millennium Copyright Act (DMCA). If you are the legal owner or authorized agent of copyrighted content that you believe has been indexed without your authorization, you may submit a request for immediate removal.

2. Complaint Procedure

To expedite the processing of your request, please send us an email detailing the following required information:

• Content Identification: Specify the copyrighted work that has been infringed and its exact location.
• Contact Information: Your email address and phone number.
• Affidavit: A statement made in good faith that the use of the material is not authorized by the owner or by law.
• Physical or Electronic Signature: The electronic or physical signature of the person authorized to act on behalf of the owner.

DMCA requests must be submitted to: [email protected]

3. Rapid Response Commitment

Once a formal complaint is received and verified, we guarantee the disabling or removal of the infringing links or the technical access within a maximum of 24 to 48 business hours. By handling complaints directly and cooperatively, we avoid the need for hostile interventions or server takedown requests to hosting providers, thus protecting the operational efficiency of our technical platform.

Contact

Pour toute question relative à ces conditions générales d'utilisation, contactez-nous :

[email protected]

💬 WhatsApp – Support 24h/24 · 7j/7